89app Privacy Policy — Your Information Is Completely Safe with Us

1. Introduction — Why this policy was written

89app believes that every user's personal information belongs to them. We only collect what is genuinely needed to run our services — nothing more.

This Privacy Policy tells you: what information is collected, why it is collected, how long it is retained, and what rights you have over your data. By using the 89app website or mobile app, you are considered to have agreed to this policy.

This Policy Terms and Conditions and Responsible Gaming Applies in conjunction with the policy.

2. What information we collect

89app collects three types of information:

a. Information you provide directly:

• Name, date of birth, email address, mobile number
• Identity document details collected at registration (for KYC purposes)
• Payment method details (mobile banking number or bank account number)
• What you write in support chat or email

b. Automatically collected information:

• IP address, device type, and operating system
• Browser type and version
• Which pages you visited and how long you spent on them
• Gaming activity: bet amount, win/loss, timestamp
• Login time and location data (if permission has been granted)

c. From third parties:

• Transaction verification data from payment processors
• KYC information from identity verification services
• Risk scores from fraud detection services

3. How we use your information

89app uses your information for the following purposes:

4. Cookies & Tracking Technologies

89app's website and app use cookies and similar technologies. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required to maintain your login session and for security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics cookies: To understand how the platform is being used — for analytics purposes.

You can disable analytics and functional cookies from your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

5. Sharing information with third parties

89app may share information with third parties in limited and specific circumstances:

• Payment processors: Information required to complete the transaction.
• KYC / Identity Verification Services: For identity verification purposes.
• Fraud detection services: To protect the platform.
• Game Providers: Minimal data required to operate Live Casino and slots games.
• Legal Authorities: When required by a legal order or investigation.

In all such cases, we share only the minimum information required and hold third parties to our data protection standards.

6. Data Retention Period

89app does not retain personal information longer than necessary. Retention periods depend on the type of data and its purpose:

• Account Information: For as long as the account is active, and up to 5 years after closure (as required by law).
• Transaction details: Up to 7 years (financial regulatory requirement).
• KYC Documents: 5 years after account closure.
• Gaming log: Up to 3 years.
• Support Chat: Up to 2 years.

Once the defined retention period expires, data is securely deleted or anonymized so that no personal information can be identified.

7. Your Data Rights

You have the following rights over your data on 89app:

To exercise these rights, contact our support team. We will respond within 30 days.

8. Protection of Minors

89app strictly does not provide services to anyone under 18. We do not knowingly collect any information from minors.

If we receive information that a minor has registered in error, we will immediately close that account and delete all collected data.

If you believe a child or minor is using 89app, please contact our support team immediately.

9. How we keep your information secure

89app protects your data by following the highest security standards in the industry:

• 256-bit SSL Encryption: All data transfers are encrypted.
• Encrypted Storage: All data stored in our database is encrypted.
• Access Controls: Only authorized personnel can access sensitive information.
• Routine security checks: Third-party security experts conduct regular system audits.
• Two-factor authentication: An extra layer of security for account login.
• Real-time monitoring: Immediate detection of suspicious activity.

10. Privacy Policy Changes

89app may update this Privacy Policy when necessary. In the event of changes:

• We will notify you by email or in-app notification before any significant changes take effect.
• The "Last updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

We recommend reviewing this page once every few months.

11. Contact — Privacy-related requests

For any questions, requests, or complaints regarding our Privacy Policy:

• Live chat: Available 24/7 from any page on the platform — fastest response
• Email: [email protected] — typically responded to within 72 hours

To verify your identity when requesting data deletion, correction, or a copy of your data, we may ask for KYC information — this is strictly for your protection.