1 Introduction & Applicability
89app (referred to herein as "we", "the platform", or "89app") provides online Sports Betting, Live Casino, and gaming services in Bangladesh. These terms and conditions apply to the 89app website and mobile application.
By registering, logging in, or using the 89app platform in any way, you are deemed to have read, understood, and accepted these terms in full. If you disagree with any term, please discontinue use of the platform.
These terms and conditions should be read alongside the 89app Privacy Policy and Responsible Gaming Policy. Together, these documents form a legally binding agreement between you and 89app.
These terms and conditions are provided in English for the convenience of users in Bangladesh. In the event of any dispute, the original English version shall take precedence.
2 Account Register
The following requirements must be met to create a valid account on 89app:
- You must be 18 years of age or older.
- All information provided must be truthful, accurate, and up to date.
- Each person may hold only one account. Creating multiple accounts by the same person, household, address, or device is strictly prohibited.
- A valid and active email address or mobile number must be provided at the time of registration.
- You are solely responsible for keeping your account password confidential.
Warning: Registering with false information may result in permanent account termination and forfeiture of any balance.
By registering on 89app, you confirm that online gaming is legally permitted in your country or region and that you will comply with all applicable laws.
3 Age Verification & Identity Confirmation (KYC)
89app is a responsible gaming platform. We follow a KYC (Know Your Customer) process to prevent minors from accessing accounts.
- Identity verification is required before making a withdrawal or for deposits above a certain threshold.
- A copy of your National ID (NID), passport, or driving license may be requested.
- Proof of address and bank/mobile banking statements may be requested if required.
- Withdrawal requests will not be processed until verification is complete.
The KYC process is there for your protection — it prevents fraud and unauthorized account access. Your information is kept fully confidential and secure.
4 Deposit and Withdrawal Policy
The following rules apply to all transactions on 89app:
- Deposits must be made from your own account. Third-party deposits are not accepted.
- The minimum deposit amount is specified on the platform and may change from time to time.
- Withdrawals must be made using the same account or method used for the original deposit.
- Withdrawals are typically processed within 1–3 business days. Bank transfers may take longer.
- Wagering requirements must be fulfilled before winnings derived from a bonus can be withdrawn.
- 89app reserves the right to place any transaction on hold during an investigation.
We accept and process payments via mobile banking and direct bank transfer. All transactions are completed using SSL encryption.
5 Bonus & Promotion Terms
89app offers a variety of bonuses and promotions. Each offer comes with specific terms detailed on the relevant promotion page.
- Welcome Bonus: For new members only. Applicable once.
- Wagering Requirement: A specified wagering requirement must be met before bonus funds can be withdrawn.
- Validity: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
- Game Restrictions: Some bonuses are restricted to specific games or categories.
- Abuse: If bonus abuse (arbitrage, fake accounts) is detected, the bonus and any associated winnings may be voided.
Please note: Attempting to claim bonuses on multiple accounts from the same IP address or device may result in all associated accounts being terminated.
6 Betting & Gaming Rules
General rules for betting and gaming on 89app:
- All bets are final once confirmed. 89app reserves the right to make decisions regarding bets placed in error due to technical issues.
- If an event is cancelled in Sports Betting, the stake will be refunded.
- 89app is not liable for issues arising from network disconnection during live betting.
- Game outcomes are entirely RNG (Random Number Generator) based and verified by an independent third party.
- Maximum win limits are set individually per game. Any amount exceeding the limit will not be paid out.
- 89app reserves the right to void abnormally high winnings displayed as a result of a system error or software bug.
7 Prohibited Activities
The following activities are strictly prohibited on 89app:
- Operating multiple accounts under the same identity.
- Using the platform for money laundering or any other form of illegal financial activity.
- Bonus arbitrage — using multiple bonuses to generate risk-free profit.
- Placing bets using software, bots, or any automated method.
- Any activity intended to harm other users.
- Deliberately exploiting technical glitches or errors on the platform for personal gain.
- Operating an account on behalf of a minor.
Involvement in any of the prohibited activities above may result in immediate account termination, full balance forfeiture, and a report to the relevant authorities.
8 Account Suspension and Termination
89app reserves the right to suspend or terminate accounts in the following circumstances:
- In the event of a terms violation — without prior notice.
- When suspicious or fraudulent activity is detected, pending investigation.
- For legal or regulatory reasons.
- For the security of the platform or the protection of other users.
Users may request account closure at any time. Any valid balance will be returned provided KYC has been completed.
Relevant provisions of these terms and conditions remain in effect even after account closure.
9 Responsible Gaming
89app believes gaming should be a source of entertainment — not stress or financial hardship. That is why responsible gaming is our top priority.
- Budget Limit: You can set your own daily, weekly, or monthly deposit limits.
- Self-Exclusion: Option to lock your account for a set period of time.
- Cooling-Off Period: Break options ranging from 24 hours up to 30 days.
- Permanent Exclusion: You may also request a permanent self-exclusion from the platform at any time.
If you feel that gaming is having a negative impact on your life, please contact our support team or
Responsible Gaming Visit the page.
10 Privacy and Data Protection
89app respects the privacy of your personal information. Our full data policy Privacy Policy Available on the page.
In short: we do not share your information with third parties — exceptions apply only where legally required or necessary to deliver our services. All data is stored on SSL-encrypted servers.
11 Right to Modify Terms
89app reserves the right to update these terms and conditions at any time. For significant changes, we will notify users via email or in-app notification.
Continued use of the platform after updated terms are published will be considered your acceptance of the new terms.
12 Contact
If you have any questions about these terms and conditions, please contact our support team:
- Live Chat: available 24/7 from any page on the platform
- Email: [email protected] (typically responded to within 24 hours)
Our support team provides assistance in English. If you encounter any issue or have a complaint, let us know and we will work to resolve it as quickly as possible.
Any dispute related to the terms will first be addressed through negotiation. If a resolution cannot be reached, the matter will be handled under international arbitration rules.